Victoriana's website uses cookies to make the site simpler. Please see our Cookie Policy for details. Close message.
Your Trug, items you want to buy Your Trug
Trug Empty
£0.00
Victoriana Nursery Gardens Logo

Print Icon Twitter Icon Facebook Icon Email Icon

 


Special Offers
Redeem Offer Code
Redeem Gift Voucher
Scarecrow Members

 Join The Scarecrow Club


Our Feedback

Just to say I was looking for more info on growing tomatoes in my second year of owning a greenhouse and new (well very old and neglected garden). Your video part1 was so helpful and I am delighted to realize you are quite close and in planning the other re-planting of the garden will anticipate a visit very soon!! Thank you again
Fran Bryan, Winchelsea

Google+

Security & Privacy Policy

Here at Victoriana we are committed to protecting your privacy and keeping your confidential information exactly that - confidential. Please read on for more details about our privacy policy...

Firstly, we have never and will never sell, rent, share, trade or give away any information we hold about you, ie we do not sell customer names, addresses (postal or email) or telephone numbers.

Secondly, we have never and will never send you unsolicited mail (ie updated catalogues, mail shots etc) either by email or the conventional postal system and we do not 'cold call' by telephone.

Thirdly, our checkout procedure, contact form and customer account areas of our website operate on a secure server using 128 bit encryption. This means that when giving your details, they are fully encrypted (security coded), and remain secure across the internet and after they reach our order processing centre. Throughout payment and subsequently the information you provide to us is encrypted to prevent any possibility of unauthorised access or disclosure. We are a PCI Compliant (Payment Card Industry Compliant) Merchant - and as such our Web Site, order processing system, the servers they run on and our methods of handling data are regularly validated to ensure we meet compliance - you can click on the image below to check should you wish.

SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment

Contact Request Forms / Email Enquires

When you complete our contact form we ask for your name, e-mail address, postcode and country of residence. When you make an enquiry via email you will have provided us with an email address. In both cases we will contact you via email. Once your query has been answered / satisfied all information you provided will be destroyed / deleted from our systems.

Catalogue Requests

When you request catalogues from us we ask for your name and your postal address. Your literature will be sent by post. Once we've sent your catalogues all the information you provided will be destroyed / deleted. We do not have a 'mailing list' so you will not receive further literature from us unless you ask.

Registering With Us

In order to save items / part orders to a Wish List or Wedding List we require you to register with us. During the registration process we will ask you for your name, email address, phone number and a password. We will also provide you with the option to receive our occasional newsletters. The information you provide will be stored securely, as will any Wish Lists / Wedding Lists you create. We will note your preferences with regard to our email newsletters and act accordingly. You will be able to correct any information or change your email subscription preferences by logging into your account should this be necessary. Should you wish us to close / delete your account permanently please contact us.

Subscribing To Our Newsletter

In order to subscribe to our newsletter we require you to register with us. During the registration process we will ask you for your name, email address, phone number, password and the option to receive our occasional newsletters. By registering with us you will also be able to save items / part orders to a Wish List or Wedding List. The information you provide will be stored securely, as will any Wish Lists / Wedding Lists you create. We will note your preferences with regard to our email newsletters and act accordingly. You will be able to correct any information or change your email subscription preferences by logging into your account should this be necessary. Should you wish us to close / delete your account permanently please contact us.

Placing An Order With Us

When you make an order with us we will ask you for your name, e-mail address, telephone number invoice address, delivery address, credit or debit card details and the option to receive our occasional newsletters. This enables us to process and fulfil your orders and to notify you in the event of any queries. We request your telephone number as this allows us to contact you urgently if there is a problem with your order. We will communicate with you by e-mail, telephone or letter. The information you provide, with the exception of the CV2 (card security number) will be stored securely, as will all details of your previous orders and any Wish Lists / Wedding Lists you create. We will note your preferences with regard to our email newsletters and act accordingly. You will be able to correct any information or change your email subscription preferences by logging into your account should this be necessary. Should you wish us to close / delete your account permanently please contact us.

Scarecrow Members

The information we will collect and hold and the manner in which you can change it is identical as detailed under 'Placing An Order'.